For the BALAPASA app and website, we have implemented a comprehensive privacy policy to ensure the protection of your personal information. This policy outlines how we collect, use, share, and safeguard the data we gather through our platform. BALAPASA is designed to connect users who require food or grocery items to be delivered by affiliated restaurants or shops to their desired location. Please take a moment to familiarize yourself with our information policies. By using the BALAPASA app or website, you agree to abide by these policies.
Information Collection:
Information provided by web browser:
When using our app or website, you will be required to provide personal details such as your name, contact number, mailing address, and email ID. Additionally, our app may retrieve location information to optimize the services we offer. Similar to other websites, we may collect anonymous data routinely shared by your web browser, including browser type, browser language, software and hardware attributes, visit date and time, referring webpage, Internet Protocol (IP) address, geographic location associated with the IP address, visited pages on our site, and time spent on each page. This data is generally collected on an aggregate basis.
Personal Information provided by you:
To utilize our services, you must create an account on the BALAPASA website. During the account creation process, we will request personally identifiable information that can be used to contact or identify you. This may include your name, phone number, and email address. We may also collect demographic information such as your zip code and provide the option to submit additional details to enhance your profile. Apart from the necessary information required to set up your account, it is at your discretion to decide how much additional information you wish to share. We encourage you to carefully consider the information you provide and recommend safeguarding your identity and sensitive data. You retain the ability to review and modify your profile at any time.
Payment Information:
To facilitate online payments for our services, you will be required to provide bank account details, mobile financial service (MFS) information, or debit/credit card details to the BALAPASA platform.
Information Collection Methods:
Session and Persistent Cookies:
Like many websites, we utilize cookies and similar technologies to enhance user experience and collect information about our users and the services they select. These cookies may be categorized as "session" or "persistent" cookies. Session cookies are deleted after you leave our website or close your browser. We use data collected through session cookies to enable specific features on our site, understand user interactions, and monitor overall site usage and web traffic patterns. Additionally, we may allow our business partners, who provide services on our site, to place cookies on your device to assist us in analyzing usage data. However, we do not permit these partners to collect your personal information from our website unless it is necessary for the services they provide.
Web Beacons:
We may employ web beacons or similar technologies to track the effectiveness of our communications.
Advertising Cookies:
To serve advertisements about our website across the internet, we may engage third-party providers such as Google. These providers may use cookies to identify ads that align with your interests (based on, for instance, your recent visit to our website), control the frequency of ad displays, and measure ad effectiveness.
Google Analytics:
We may utilize Google Analytics or similar services to gather statistical data on website visitors and their usage patterns. This information is collected anonymously, and we do not attempt to link anonymous data with personally identifiable information. If you would like to learn more about Google Analytics, please click here.
We take the privacy and security of your personal information seriously. By adhering to our privacy policy, we aim to provide a secure and reliable experience for all users of the BALAPASA app and website.
